Return and Refunds
How do I Cancel an item purchased on Custom Houzz
Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at [email protected] Houzz.com.
Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Custom Houzz, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Custom Houzz, to address the issue.
Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
For more details, please get in touch with us on our customer care number or write to us at [email protected]
Products purchased on discount or during sale can not be cancelled.
Return & Refund policy
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 5-7 working days depending on the banking channel.
Refund will be initiated via NEFT, cash or in the way payment was originally made.
Depending on the orders, the processing charges might be deducted.
The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
This limited warranty does not apply to:
Small cuts, scratches or damage during the cleaning process
Damaged caused by the incorrect installation of a product
Cracks during the random displacement
Product kept in contact to direct sunlight and water, resulting in decaying of wood
With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
There is no warranty on upholstery/ coverings/ cushion covers.