PS: Our Craftsmen would Love to Custom Make the same Piece as per your requirement. Please get in touch with us with your Custom Requirements.
This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.
For upholstered products, the warranty applies to the frame, mechanisms, if any.
This limited warranty does not apply to the following:
As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.
The ideal way to track your order is to sign-up at customhouzz.in and then visit the order tracking page. Or, as a guest, you can visit the Track Order and enter your Order ID and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at Customer Support.
Team customhouzz is dedicated to dispatching your products within 5 to 7 week of the timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the Est delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and customhouzz will be responsible to keep your products on priority and deliver at earliest as possible. We humbly request your cooperation in above exceptional situations, as your support is essential to ensure that we continue to keep serving you with high quality furniture.
As the custom products are manufactured from scratch on order, so sometimes it can get extended.
This delivery time is not applicable for some specific pin codes.
No, but the free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for later installation.
Product installation will depend upon the delivery condition of the product , which can referenced in the page of individual products before buying. No exception will be made to this rule.
Wooden Swings are not eligible for installation service in any condition.
When the product has been delivered to your doorstep, please ensure the following:
We make sure that the insides of storage products, such as drawers, are well-finished so as to not have any splinters or loose pieces that might hurt your arms. However, the extent of polish in these internal areas may not match with the extent of polish on the external areas.
Wood, especially hardwoods, have natural physical aspects, such as differing grain patterns and minimal stain differences. No knots will be present in your product, as these result in structural weakness, and are rejected at the quality control stage. Differing grain patterns and stain differences are generally acceptable on hardwood products.
During the summer months, hardwood products may expand slightly, which might result in some drawers to get stuck. This is completely normal, and you need not worry about it. Minimize the exposure of the product to heat, and when Summer passes, it will return back to the previous form.
Once the product has been delivered to you, and after your inspections, our delivery team has left your premises, customhouzz won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility. On such circumstances the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mis-handling will overpass the criteria of refund/replacement or compensations.
customhouzz tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. customhouzz hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please raise this issue to the delivery personnel at the time of delivery and also contact Customer Support with providing photographic evidence of the said issue. Our team will assess the issue and get back to you within 1-2 business days. Depending on the degree of the damage in question, we shall provide you the solution. For issues concerning manufacturing defects, a solution will be provided. customhouzz shall have the sole right to determine whether the product is defective or not. (also mention specification)
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 business days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.
The 100 Nights trial starts from the day it is delivered at your doorstep. In case you decide to return the mattress, at any time before the 100 calendar days, you can get 100% cash back post return of mattress to customhouzz. In addition, we recommend trying it for 30 days as a human spine takes time to get used to a new sleeping surface. After that, if you still find any difficulties, feel free to contact us.
Once you finalize to return the mattress, please send us an email ( [email protected]) with your order details and issue details. We will assess your request and arrange for a call back to understand the issue and provide resolution.
Once we get the return request, we will ask for photos or send our team to check for any stains, damages or invoice as the mattress should be in the same condition that it was purchased. customhouzz shall have the sole right to determine whether the mattress is eligible for the refund process. Depending on the observation, we will pick-up the mattress and initiate the refund.
No, 100 nights trial is applicable only on the purchase of penguin mattresses. It does not apply to the purchase of other bedding accessories at customhouzz.
To initiate the claim for 20 years warranty for your mattress, you can drop us a mail at [email protected] The mail should contain a clear description of the issue faced with a picture of mattress and a copy of the original invoice.